Advice Services for South Gloucestershire

South Gloucestershire Council is committed to providing quality, confidential, free and independent general advice services for its residents.

We are seeking your views on what the shape of a general advice service in South Gloucestershire should look like in the future. We will use your responses to shape a service that meets the needs of our communities.

Q1	Which subjects of advice should be included in an advice service? Please tick those that apply.
	Welfare benefit advice
	Debt advice
	Housing Advice
	Community care advice
	Discrimination advice
	Employment advice
	Family and relationships
	Other

	Please add in your suggestion

Advice Delivery

Currently, South Gloucestershire residents can access advice from a range of public venues.

Q2	Do you agree with this choice of venues?
		Yes		No
	Community buildings	Community buildings Yes		Community buildings No
	Council Offices	Council Offices Yes		Council Offices No
	Offices of providers/suppliers	Offices of providers/suppliers Yes		Offices of providers/suppliers No

	Please add in your suggestions?

Face to Face Support

Talking with an advisor in person about problems and issues is felt to be an important aspect of advice giving. Currently advice is given through drop-ins or booked appointments with an advisor and in some situations home visits are provided. However, these traditional means of delivery may not always suit and be accessible to everyone seeking support.

Q3	Please select from this list any other methods of advice delivery you think could be included in the future?
	On-line facilities
	Self-help guides
	Training in specific areas (i.e. money management)
	Group workshops
	Other

	Please tell us your suggestion?

Advice Sessions

These are currently provided across the Priority Neighbourhoods (Cadbury Heath, Filton, Kingswood, Patchway, Staple Hill, Staple Hill and Yate/Doddington), on Monday to Friday mornings and afternoons for a minimum of three hours each.

Q4	Do you agree with this timetable?
	Yes
	No

Q5	Should evening advice sessions be included within the timetable?
	Yes
	No

	Comments:

Q6	If so, at what times?

Q7	Should weekend sessions be included within the programme?
	Yes
	No

	Comments:

Q8	If so, which days and at what times?

Geographical Spread

Q9	The area of South Gloucestershire is a blend of urban and rural communities. How can the Council ensure that the spread of advice services meets the needs of all residents?

Referrals

Q10	People generally make contact themselves with an advice agency. Should this continue?
	Yes
	No

	Other, please tell us

Q11	Should the Council be able to directly refer clients?
	Yes
	No

	Comments:

About you

This section is really important as it helps us to gain a better understanding of the needs of different service users, the views of different people and how they could be impacted by any changes. This information will remain confidential and will be used for analysis purposes only. Your personal information will not be published and individuals will not be identified.

Q12	Your age:
	18 and under
	19 to 24
	25 to 44
	45 to 64
	65 to 74
	75 and over
	Prefer not to say

Q13	Your gender:
	Female
	Male
	Prefer not to say

Q14	Your ethnicity:
	Arab
	Asian/Asian British – Bangladeshi
	Asian/Asian British – Indian
	Asian/Asian British – Pakistani
	Asian/Asian British – Chinese
	Asian/Asian British – Other (please state)
	Black/African/Caribbean/Black British – African
	Black/African/Caribbean/Black British – Caribbean
	Black/African/Caribbean/Black British – Other (please state)
	Gypsy or Traveller of Irish Heritage
	Mixed/Multiple Ethnic Groups – White & Asian
	Mixed/Multiple Ethnic Groups – White & Black African
	Mixed/Multiple Ethnic Groups – White & Black Caribbean
	Mixed/Multiple Ethnic Groups – Other (please state)
	White – English/Welsh/Scottish/Northern Irish/British
	White – Irish
	White – Other (please state)
	Other ethnic group (please state)
	Prefer not to say

Q15	Do you consider yourself to be disabled?
	No
	Yes
	Prefer not to say

Q16	Please tell us your full postcode:

Thank you for taking the time to respond to this survey. Please press the submit button below to send us your response.