Building Control Service Questionnaire

We are always interested in improving the quality of local services and in giving increased value for money. To help us improve we would like to find out what you think of the service you have received from us, by asking you to complete and return this short questionnaire. the information you give us will be treated in the strictest confidence, and there is no way that we can trace your answers back to you.

  How easy was it to obtain information about the service we provide? (Please score on a scale of 1 - 5 where 5 is very good and 1 is very poor)
 
 
 
 
  When you made your most recent application, in what capacity were you acting? Please tick one box only)
 
  What aspects of our service have you come into contact with? (Please tick all that apply)
  How easy was it to initially submit your application or request a site visit? (Please score on a scale of 1 - 5 where 5 is very good and 1 is very poor)
 
 
 
 
  On a scale of 1-5, where 5 is very good and 1 is very poor, please rate the following aspects of our service:
  5   4   3   2   1
  Advice given        
  Availability of staff        
  Attitude of staff        
  Local knowledge        
  Speed of response        
  Quality of service        
  Overall value for money        
 
  If you are a regular user, has the quality of the service:
 
  Are you aware of any of the following products and services available in connection with Local Authority Building Control?
  Yes   No
  Partnership scheme  
  Type approval scheme  
  Warranties  
If you would like to receive further details of these services, please contact us on 01454 868004 or email building.control@southglos.gov.uk
  What is your overall impression of the service? (Please tick one box only)

About you

These questions are optional but in order to help us to plan improvements to our services so that we best meet the needs of all customers it is important that we ask you a few questions about yourself. As with all the questions, your answers will be completely confidential.

  Gender:
 
 
  Age:
  Do you consider yourself to be disabled?
  Please tell us your ethnic origin.
 
Thank you for taking the time to tell us your views. Please click on the submit button to process your response.

Any personal information that you have supplied will be held by South Gloucestershire Council in accordance with the Data Protection Act. This information will not be passed onto any other organisation.

 

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  Link to http://www.southglos.gov.uk