Community engagement - customer satisfaction

South Gloucestershire Council's community engagement team aims to get more people involved in their local communities and would like to gain your view on the quality of the services they provide. Please take a few moments to fill out this survey so we can understand your views which will help us to improve the service we provide.

Further information about community engagement services is available from:
Web: www.southglos.gov.uk        
Email: communityengagement@southglos.gov.uk
Tel: 01454 865839

1. Please tell us why you have contact with the community engagement team:
 
2.
3. Do you use the online services available (for example, the egroups or public website)?
 
4. Based on your experience, please rate your satisfaction with the following aspects of the service:
             
  Content of updates and information provided to you            
  Access to information and resources online via egroups            
  Timeliness of updates            
  Helpfulness of staff            
  Knowledge and attitude of staff            
  Practical support provided            
  Overall satisfaction with the service            
 
5. When using the community engagement team, do you think...
         
  You were treated fairly?        
  We listened to your viewpoint?        
  We acted promptly when dealing with your query?        
  The service made a positive difference?        
6. If you have attended safer stronger community group meetings, were the venues suitable for your needs?
 
7. Are the meetings held at suitable times for you?
 
 
8. How do you get information about the details and arrangements for safer stronger community group meetings?
 
 
9.

About you

This section is really important as it helps us to understand more about the people who use the service and helps us check everyone in the area is getting fair access to services.  Any responses to these questions will remain confidential, individuals will not be identified and personal details will not be published.

 
 
 
 
 
 
 

Please click on the SUBMIT button below to send us your answers.

Any personal information that you have supplied will be held by South Gloucestershire Council in accordance with the Data Protection Act. This information will not be passed on to any other organisation.

 
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