StreetCare Helpdesk Customer Satisfaction Survey Thank you for contacting the StreetCare Helpdesk recently We are continually looking for ways we can improve the service we provide and value the views of people who have used it. Please help us by taking a few minutes of your time to complete the questionnaire below. Q1 How would you rate the following aspects of the operators? Enthusiasm Excellent Good Average Unsatisfactory Very Poor   Listening   Responsive   Knowledgeable   Polite, Friendly & Helpful Q2 Did the operator? Give their name Yes   No   Not Sure   Give a reference number       Understand your questions       Did they give clear answers       Did you know what to expect at the end of the call     Q3 How many times did you call before getting through to an operator on the StreetCare Helpdesk? Once   Twice   More than twice Q4 Are there any other improvements we could make to the StreetCare Helpdesk?

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