Public Website Improvements The council offers all our customers a choice of ways to contact us, including telephone, post, email, in person and through the internet.  We are looking to improve our website (www.southglos.gov.uk) so that you can find information easier and will be introducing improved online transactional services e.g. reporting a problem, paying for a service etc.   We want to hear your views on our current website as this will help inform some of the decisions around how our new website will work.  Your feedback is extremely important to us so we would be grateful if you could spend a few minutes completing this survey. Q1 Are you:   A South Gloucestershire resident A member of staff A local councillor Other (please specify)   Other, please specify Q2 How often do you visit/view the council website?   Daily At least once a week At least once a month Very occasionally Never Q3 Please tell us what you use the Council website for? (please tick all that apply)   Looking up specific information relating to the council or a council service Finding out what events are on Reporting an issue to the council through the "Report It" or "Complaints, compliments & suggestions" link Applying for council services through the "Apply for it" link Making payments to the council through the "Pay for it" link Having your say on a consultation View and comment on a planning application Looking at local news Other, please specify   Other, please specify Q4 Please tell us how you usually find the information or document you are looking for on the website? (tick all that apply)   Main topics from homepage Most popular topics from our homepage "I am" topics on our homepage Via the A - Z Via the Search on our homepage External search e.g. Google Link from DirectGov website Other - please specify   Other, please specify

Q5 Please tell us what you think of the following aspects of our current website, by giving a rating from 1 to 10? (1 being not useful and 10 being very useful)                       10 9 8 7 6 5 4 3 2 1 N/A   Where the council services sit on the site, under the main headings (structure) - Option ‘A’ on above image   Quality of the content - for services that you have looked at in the last 2 months   “I Am” link - Option ‘B’ on above image   Search facility - Option ‘C’ on above image   Pay for it / Apply for it / Report it & Request it links (online transactions) - Option ‘D’ on above image   Links to other pages and websites   The design of the main home page Q6 Please tell us how likely it is that you would use these different aspects of the website in the future (10 being very likely and 1 being less likely)?   10 9 8 7 6 5 4 3 2 1 N/A   Information about the council or services provided by the council   Local news   Events calender for South Gloucestershire   Reporting a problem   Applying for a service   Paying for a service   Looking up an application such as planning   Having your say on a consultation   Secure personal accounts which allow you to access various bits of information regarding you e.g. bills and application information, status of service requests and complaints, etc Q7 Please tell us which side of the screen you prefer your main navigation options to appear?   Left Right Either

Q8 The new website offers the facility to create a secure online account  where you will be able to carry out functions such as checking your council tax balance, checking the progress of enquiries submitted through the web, reporting a change in your circumstances etc. Please tell us how likely you are to use this facility through the council's website?   Very likely Likely Not likely Not at all Q9 Please tell us what you think you would use a secure account for, if we offered this facility (please tick all that apply)   Notifications about local news Notifications about local events Notifications about local planning or licensing applications Viewing your Council Tax account Viewing your Business Rates account Viewing your Housing and Council Tax Benefit details (if appropriate) Viewing your Home Choice application (if appropriate) Making a service request e.g. bin collection Paying for a service Reporting a problem e.g. a pot hole in road Telling us about a change in your circumstances, e.g. a new address Other (please specify)   Other, please specify Q10 If you were to use the online secure account, please tell us if you are concerned about any of the following: (please tick all that apply)   Loss of data Remembering login details and passwords Security of your personal information Other people accessing your account Fraud Other (please specify)   Other, please specify Q11 Do you have problems finding what you are looking for on our current website?   Yes (please give details of the problems you have faced in Q12) No Q12 Please tell us if there is anything else we can do to improve your visit to our website or make it more accessible? Q13 Please give us an example of a good website that you have used and an example of a poor website you have used (please include the web address if possible).  It would also help if you could tell us why you thought these websites were good and bad? Q14 Please tell us if you have received feedback from any South Gloucestershire residentsin relation to the council's website, that you think could help us to improve access to our services.   Thank you for your comments.   The information supplied will be used to improve the Council's website.