Parking Services customer satisfaction

The parking services team is always seeking to improve the service it provides and would like to gain your views on this.
Please take a few moments of your time to answer this survey.

  Why did you contact parking services?
  How did you contact parking services?
  If your correspondence was with regards to a penalty charge notice, how strongly do you agree or disagree with the following statements:
  The reason for the penalty charge notice was clearly explained            
  A clear explanation of courses of action were given            
  The appeals process was clearly explained            
  The fee and payment timescales were explained clearly            
  If your correspondence was in respect of a penalty charge notice (PCN), please tell us the outcome:
  Based on your experience, please rate your satisfaction with the service:
  Quality of the information we provided            
  Knowledge and attitude of staff            
  Timeliness of dealing with you            
  How fairly you were treated            
  Overall satisfaction with the service            

About you

This section is really important as it helps us to understand more about the people who use the service and helps us check everyone in the area is getting fair access to services.  Any responses to these questions will remain confidential, individuals will not be identified and personal details will not be published. Please complete this section as the person responding to the survey.

Thank you for taking the time to tell us your views. Please click on the submit button below to send us your response.

Any personal information you have supplied will be held by South Gloucestershire in accordance with the Data Protection Act. This information will not be passed on to any other organisation.

dividing line
  Clear Answers from this Page