text only

Community Based Services Re-commissioning 2016

South Gloucestershire Council is consulting on the re-commissioning of Community Based Services. These services include homecare and one to one support to access the community but exclude social care in prisons and specialist community one to one services for people with learning difficulties and mental ill health, which will be re-commissioned for separately.

Please complete this survey after reading the consultation document.

Do you, or someone you know, receive any of the following services?
(Please tick all that apply)

Home care

None of the above

Community based support (one to one support) - for example support to go shopping

Not applicable

Reablement

Other - please specify below

Specialist community based support (one to one support) - learning difficulties or mental health services

	Other (please specify):

Q2	If you, or someone you know, receive a service please tell us how satisfied you are with your care or support and how it was organised:
Q2		Very satisfied	Satisfied	Neutral	Dissatisfied	Very dissatisfied	Not applicable
	Being listened to about how you want your care or support to be provided	Being listened to about how you want your care or support to be provided Very satisfied	Being listened to about how you want your care or support to be provided Satisfied	Being listened to about how you want your care or support to be provided Neutral	Being listened to about how you want your care or support to be provided Dissatisfied	Being listened to about how you want your care or support to be provided Very dissatisfied	Being listened to about how you want your care or support to be provided Not applicable

	How your care was organised	How your care was organised Very satisfied	How your care was organised Satisfied	How your care was organised Neutral	How your care was organised Dissatisfied	How your care was organised Very dissatisfied	How your care was organised Not applicable

	How long it took for your care to be organised	How long it took for your care to be organised Very satisfied	How long it took for your care to be organised Satisfied	How long it took for your care to be organised Neutral	How long it took for your care to be organised Dissatisfied	How long it took for your care to be organised Very dissatisfied	How long it took for your care to be organised Not applicable

	Having care and support at the times you need	Having care and support at the times you need Very satisfied	Having care and support at the times you need Satisfied	Having care and support at the times you need Neutral	Having care and support at the times you need Dissatisfied	Having care and support at the times you need Very dissatisfied	Having care and support at the times you need Not applicable

	The quality of care	The quality of care Very satisfied	The quality of care Satisfied	The quality of care Neutral	The quality of care Dissatisfied	The quality of care Very dissatisfied	The quality of care Not applicable

	The continuity of care - having the same care or support workers on a regular basis	The continuity of care - having the same care or support workers on a regular basis Very satisfied	The continuity of care - having the same care or support workers on a regular basis Satisfied	The continuity of care - having the same care or support workers on a regular basis Neutral	The continuity of care - having the same care or support workers on a regular basis Dissatisfied	The continuity of care - having the same care or support workers on a regular basis Very dissatisfied	The continuity of care - having the same care or support workers on a regular basis Not applicable

	Punctuality of care - your care or support workers arriving on time	Punctuality of care - your care or support workers arriving on time Very satisfied	Punctuality of care - your care or support workers arriving on time Satisfied	Punctuality of care - your care or support workers arriving on time Neutral	Punctuality of care - your care or support workers arriving on time Dissatisfied	Punctuality of care - your care or support workers arriving on time Very dissatisfied	Punctuality of care - your care or support workers arriving on time Not applicable

	Supporting you to live as independently as possible, in your own home, for as long as you want to	Supporting you to live as independently as possible, in your own home, for as long as you want to Very satisfied	Supporting you to live as independently as possible, in your own home, for as long as you want to Satisfied	Supporting you to live as independently as possible, in your own home, for as long as you want to Neutral	Supporting you to live as independently as possible, in your own home, for as long as you want to Dissatisfied	Supporting you to live as independently as possible, in your own home, for as long as you want to Very dissatisfied	Supporting you to live as independently as possible, in your own home, for as long as you want to Not applicable

	Please use this space to make any comments about your experience or any of the aspects above:

Q3	How do you feel the proposed model will impact you?

Q4	How do you feel the proposed model will make a difference to care and support services?
Q4		Much better	Somewhat better	No difference	Somewhat worse	Much worse	Don't know
	Having a choice or say in how your care or support is provided	Having a choice or say in how your care or support is provided Much better	Having a choice or say in how your care or support is provided Somewhat better	Having a choice or say in how your care or support is provided No difference	Having a choice or say in how your care or support is provided Somewhat worse	Having a choice or say in how your care or support is provided Much worse	Having a choice or say in how your care or support is provided Don't know

	How care is organised	How care is organised Much better	How care is organised Somewhat better	How care is organised No difference	How care is organised Somewhat worse	How care is organised Much worse	How care is organised Don't know

	How long it takes for care or support to be organised	How long it takes for care or support to be organised Much better	How long it takes for care or support to be organised Somewhat better	How long it takes for care or support to be organised No difference	How long it takes for care or support to be organised Somewhat worse	How long it takes for care or support to be organised Much worse	How long it takes for care or support to be organised Don't know

	Having care and support at the times you need	Having care and support at the times you need Much better	Having care and support at the times you need Somewhat better	Having care and support at the times you need No difference	Having care and support at the times you need Somewhat worse	Having care and support at the times you need Much worse	Having care and support at the times you need Don't know

	The quality of care	The quality of care Much better	The quality of care Somewhat better	The quality of care No difference	The quality of care Somewhat worse	The quality of care Much worse	The quality of care Don't know

	The continuity of care - having the same care or support workers on a regular basis	The continuity of care - having the same care or support workers on a regular basis Much better	The continuity of care - having the same care or support workers on a regular basis Somewhat better	The continuity of care - having the same care or support workers on a regular basis No difference	The continuity of care - having the same care or support workers on a regular basis Somewhat worse	The continuity of care - having the same care or support workers on a regular basis Much worse	The continuity of care - having the same care or support workers on a regular basis Don't know

	Punctuality of care - your care or support workers arriving on time	Punctuality of care - your care or support workers arriving on time Much better	Punctuality of care - your care or support workers arriving on time Somewhat better	Punctuality of care - your care or support workers arriving on time No difference	Punctuality of care - your care or support workers arriving on time Somewhat worse	Punctuality of care - your care or support workers arriving on time Much worse	Punctuality of care - your care or support workers arriving on time Don't know

	Supporting you to live as independently as possible, in your own home, for as long as you want to	Supporting you to live as independently as possible, in your own home, for as long as you want to Much better	Supporting you to live as independently as possible, in your own home, for as long as you want to Somewhat better	Supporting you to live as independently as possible, in your own home, for as long as you want to No difference	Supporting you to live as independently as possible, in your own home, for as long as you want to Somewhat worse	Supporting you to live as independently as possible, in your own home, for as long as you want to Much worse	Supporting you to live as independently as possible, in your own home, for as long as you want to Don't know

	Please use this space to make any comments about any of the aspects above:

Community Based Services Re-commissioning 2016

About you

Thank you for taking the time to respond to this survey.

Please press the submit button below to send us your response.

Any personal information that you have supplied will be held by South Gloucestershire Council in accordance with the Data Protection Act. This information will only be used as part of this exercise and personal information will not be published or passed onto any other organisation.

Community Based Services Re-commissioning 2016

About you

Thank you for taking the time to respond to this survey. Please press the submit button below to send us your response.

Any personal information that you have supplied will be held by South Gloucestershire Council in accordance with the Data Protection Act. This information will only be used as part of this exercise and personal information will not be published or passed onto any other organisation.

Thank you for taking the time to respond to this survey.

Please press the submit button below to send us your response.